Description

Front Line Leadership is a flexible, 10-module program that provides new and current supervisors and managers with a toolkit of practical communication and employee development tools that reduce conflict, improve employee performance, and enhance team effectiveness. Leaders learn to deliver clear direction, coach employees, and provide effective feedback. The ultimate goal of the training is to enable leaders to create work environments that foster employee engagement, improve performance, and increase employee satisfaction.

 

 

Target Audience:

All current, new or aspiring supervisors and managers; high potentials, leads, or foremen responsible for directing the work of others.

 

Program Topics

  • Role of the Leader
  • Managing Different Personalities/li>
  • Motivating & Engaging Employees
  • Teamwork & Collaboration
  • Communication Effectiveness
  • Managing Performance I
  • Managing Performance II
  • Coaching for Commitment
  • Managing Conflict
  • Managing Change

 

 OBJECTIVES 

  • Understand the skills, behaviors, and attitudes needed for effective leadership
  • Provide tools for connecting and engaging teams and individual reports
  • Understand the psychology of employee engagement and satisfaction
  • Learn skills for analyzing employee developmental needs and customize an approach for improving employee performance
  • Learn communication skills needed to coach, provide feedback, initiate change, and manage conflict
  • Develop skills in creating high performing teams
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