This exceptional performance participative and practical course designed to provide you and your managers with the tools and skills necessary to become an outstanding coach. Coaching is the quickest and most effective method of developing members of staff.

Good coaching and performance management leads to self-motivation and an attitude that is oriented towards solutions and continual improvement rather than problems and avoidance. This course helps turn managers into effective coaches. During this course, participants will define formal and informal coaching, identify how coaching differs from counseling, therapy, and other activities, explore a range of coaching models, and practice their skills at coaching employees


Course Objectives

At the end of the course, participants should be able to:

  • Understand coaching’s impact on employee engagement and retention.
  • Differentiate coaching from other kinds of conversations.
  • Identify their personal roadblocks related to coaching and employ a range of tactics to
  • overcome them.
  • Describe several coaching models.
  • Demonstrate strong listening skills and questioning techniques.
  • Select appropriate coaching questions.
  • Conduct both formal and informal coaching sessions.
  • Create a coaching plan for each of their direct reports.


Course Outline

What Is Coaching All About?

  • What is coaching?
  • Why is it so effective?
  • What coaching is not
  • What’s your coaching style?
  • Coaching as a managerial style
  • The different uses of coaching i.e. immediate feedback, regular meetings, performance, ongoing development.


Coaching Models

  • Using the GROW coaching model
  • Practice and application of GROW
  • Other coaching models
    • GROWTH
    • FUEL

How To Give Constructive Feedback

  • When to give feedback and how
  • Structuring a feedback conversation
  • 2 models for giving effective feedback:
    • Situation-Behaviour-Impact
    • Pendleton’s feedback process
  • Phrases and statements to use.
  • Introduction and practical implementation of coaching models for:
    • Understanding learning styles
    • Building rapport and trust
    • Setting SMART objectives
    • Giving immediate/on the job coaching – Regular 121’s – Performance meetings

Understanding People & Their Motivations

  • Understanding the world according to others.
  • Understanding beliefs, values and impact on behaviours
  • How to understand this and how to apply it to the working environment for performance improvement.
Launch Course

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